Taught By Professor Dalton Kehoe, Ph.D., York University, York University
Talk is something you do every day. And your life is literally shaped by it.
Many of the decisions you make are decided by talking. You may
be in a restaurant asking a waiter for an unusual substitution, urging a
service manager to get your car finished sooner rather than later, or
trying to sway your significant other toward a particular film or show.
Or you might be trying to build more cooperative relationships at the
No matter why you engage in face-to-face talk, though, there's
no way to insulate yourself from the dangers of miscommunication. Your
ability to use the art of talk to effectively convey who you are and to
build solid relationships not only influences the success of your
friendships, romantic life, and everyday encounters, but also how you
experience your workplace. Studies show that using conversational skills
properly in that arena makes you more productive, happier, and less